Shipping

Shipping Information

 

At METAVITE™, we’re committed to delivering your orders promptly and efficiently. Below you’ll find all the details about our shipping policies.

 

Order Processing

 

• Processing Time: All orders are processed within 2 business days after receiving your order confirmation email.

• Business Days: Please note that we process orders from Monday to Friday, excluding holidays.

• Order Confirmation: You’ll receive an email notification once your order has been shipped.

 

Shipping Rates and Delivery Estimates

 

• Domestic Shipping within Canada:

• Carrier: Canada Post

• Delivery Time: Estimated between 2 to 5 business days after dispatch.

• Shipping Charges: Calculated at checkout based on your location and order weight.

 

Shipping Options

 

• Standard Shipping: Available for all provinces and territories across Canada via Canada Post.

• Order Updates: While we do not offer package tracking at this time, we will keep you informed via email when your order has been shipped.

• Pickup Options: Currently, we do not offer local pickup services.

 

Shipping Address

 

• Accuracy Matters: Please ensure your shipping address is correct and complete to avoid delays or misdelivery.

• Address Changes: If you need to make changes to your shipping address after placing an order, contact us immediately at support@metavite.ca.

• P.O. Boxes: We ship to P.O. boxes across Canada.

 

Shipping Restrictions

 

• International Shipping: At this time, we only ship within Canada.

• Remote Locations: Delivery to remote locations may take longer than the estimated delivery times.

 

Delayed or Lost Shipments

 

• Delays: While we strive for timely delivery, unforeseen circumstances like weather or carrier delays may affect shipping times.

• Lost Packages: If you believe your package is lost or has not arrived within the expected delivery time, please contact us at support@metavite.ca, and we’ll assist you in resolving the issue.

 

Damaged or Incorrect Orders

 

• Damaged Goods: If your order arrives damaged, please email us within 7 days of receipt with photos of the damaged item and packaging.

• Incorrect Items: If you receive the wrong item, contact us immediately so we can correct the issue.

 

Returns and Exchanges

 

• For information on returns and exchanges, please visit our FAQ page.

 

Contact Us

 

If you have any questions or need further assistance regarding shipping, please don’t hesitate to reach out via our contact page:

 

• Website: www.metavite.ca

 

Thank you for choosing METAVITE™! We’re excited to support you on your journey to optimal health.